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PRODID:-//Protocol Caribbean - ECPv5.14.1//NONSGML v1.0//EN
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X-WR-CALNAME:Protocol Caribbean
X-ORIGINAL-URL:https://protocolcaribbean.com
X-WR-CALDESC:Events for Protocol Caribbean
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TZID:America/Grenada
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TZOFFSETFROM:-0400
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DTSTART:20250101T000000
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BEGIN:VEVENT
DTSTART;TZID=America/Grenada:20250930T100000
DTEND;TZID=America/Grenada:20250930T120000
DTSTAMP:20260410T194222
CREATED:20250822T144305Z
LAST-MODIFIED:20250822T144305Z
UID:212848-1759226400-1759233600@protocolcaribbean.com
SUMMARY:CTO BPED Module 6 - Employee Engagement and Learning
DESCRIPTION:Hospitality Assured Business Advisor with the Caribbean Tourism Organisation\, Alice Thomas-Roberts will host Module 6 of the CTO’s Business and Professional Excellence Development series in two online sessions on 30th September and 2nd October\, from 10:00 a.m – 12:00 p.m. \nThese two sessions will include the following sub-topics: Value of Employee Engagement\, Employee Performance and Company Profitability\, Promoting Change Through Learning\, Training and Development\, Responsibilities and Skills of Effective Leadership and Employee Rewards and Recognition. \nAfter participating in this module\, participants will be able to equip their people with the skills and knowledge to provide service excellence\, identify ways of promoting learning and development required to change and improve individual and team performance\, evaluate the effectiveness of training and development activities\, understand various approaches to reward and recognise excellent performance\, and be able to encourage and empower people using collaboration\, innovation and improvement. \nStaff in attendance should preferably be at middle and senior management levels in positions of influence\, able to provide guidance to employees and lead by example. \nCost per module is EC $100 per person. This will cover the two sessions of the module. All participants are expected to be actively involved. Certificates of Participation will be issued to those attending both sessions. \nInterested businesses/ individuals must register their participants to receive information on payment options and the access link to the online session. \nRegistration deadline for this module is Friday 26th September\, 2025. \nTo register click the contact form below. \n\n\n\n\nName(required)\n\n	\n\n\nEmail(required)\n\n	\n\n\nWebsite\n\n	\n\n\nMessage\n\n	\n	\n		Submit		\n		\n		\n	 \nΔ
URL:https://protocolcaribbean.com/event/cto-bped-module-6-employee-engagement-and-learning/
LOCATION:Via Zoom
ATTACH;FMTTYPE=image/jpeg:https://protocolcaribbean.com/wp-content/uploads/2024/10/DSC_2288a-scaled.jpg
ORGANIZER;CN="Alice%20Thomas-Roberts":MAILTO:amthomasroberts@gmail.com
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BEGIN:VEVENT
DTSTART;TZID=America/Grenada:20250930T150000
DTEND;TZID=America/Grenada:20250930T170000
DTSTAMP:20260410T194222
CREATED:20250822T153823Z
LAST-MODIFIED:20250822T153823Z
UID:212854-1759244400-1759251600@protocolcaribbean.com
SUMMARY:CTO BPED Module 7 - Managing and Evaluating Performance
DESCRIPTION:Hospitality Assured Business Advisor with the Caribbean Tourism Organisation\, Alice Thomas-Roberts will host Module 7 of the CTO’s Business and Professional Excellence Development series in two online sessions on 30th September and 2nd October.  from 3:00 p.m – 5: 00 p.m. \nThese two sessions will include the following sub-topics: Service Profit Chain\, Effective Performance Management\, Performance Management Techniques\, Maximising Value to Customers and Stakeholders\, Enhancing CSR and Community Linkages\, and Measuring and Monitoring the Bottom Line. \nAfter participating in Module 7\, participants will be able to evaluate employee perceptions and performance\, assess perceptions and satisfaction of customers and stakeholders with service quality and agreements\, identify approaches to monitor compliance with industry standards and alignment with organisational policy and culture\, provide feedback\, recognition\, and appreciation to individuals\, teams\, suppliers\, and partners\, and enhance the impact of the organisation’s performance and its Corporate Social Responsibility. \nStaff in attendance should preferably be at middle and senior management levels in positions of influence\, able to provide guidance to employees and lead by example. \nCost per module is EC $100 per person. This will cover the two sessions of the module. All participants are expected to be actively involved. Certificates of Participation will be issued to those attending both sessions. \nInterested businesses/ individuals must register their participants to receive information on payment options and the access link to the online session. \nRegistration deadline for this module is Friday 26th September\, 2025. \nTo register click the contact form below. \n\n\n\n\nName(required)\n\n	\n\n\nEmail(required)\n\n	\n\n\nWebsite\n\n	\n\n\nMessage\n\n	\n	\n		Submit		\n		\n		\n	 \nΔ
URL:https://protocolcaribbean.com/event/cto-bped-module-7-managing-and-evaluating-performance/
LOCATION:Via Zoom
ATTACH;FMTTYPE=image/jpeg:https://protocolcaribbean.com/wp-content/uploads/2024/10/DSC_2288a-scaled.jpg
ORGANIZER;CN="Alice%20Thomas-Roberts":MAILTO:amthomasroberts@gmail.com
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