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PRODID:-//Protocol Caribbean - ECPv5.14.1//NONSGML v1.0//EN
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X-WR-CALNAME:Protocol Caribbean
X-ORIGINAL-URL:https://protocolcaribbean.com
X-WR-CALDESC:Events for Protocol Caribbean
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TZID:America/Grenada
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DTSTART:20250101T000000
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DTSTART;TZID=America/Grenada:20251007T100000
DTEND;TZID=America/Grenada:20251007T120000
DTSTAMP:20260410T193942
CREATED:20250822T161844Z
LAST-MODIFIED:20250822T161844Z
UID:212859-1759831200-1759838400@protocolcaribbean.com
SUMMARY:CTO BPED Module 8 - From Failing to Flying – Continuous Improvement Roadmap
DESCRIPTION:Hospitality Assured Business Advisor with the Caribbean Tourism Organisation\, Alice Thomas-Roberts will host Module 8 of the CTO’s Business and Professional Excellence Development series on 7th and 9th October. \nThese two sessions will include the following sub-topics: Service Breakdown\, Service Recovery – Process/Policy\, Problem Solving – Tools and Techniques\, Institutionalising Solutions\, Review\, Competitive Advantage for Customer Delight and Best Practice and Benchmarking. \nAfter participating in Module 8\, participants will be able to analyse key aspects of service delivery failures to establish root causes\, use problem-solving techniques to identify innovative solutions to service breakdowns\, review the products\, services and facilities to ensure they meet customer expectations and enhance competitive advantage\, continually assess and improve on procedures\, processes and measures in place so that they meet future customer needs\, collect ideas and feedback from key stakeholders to develop solutions for continuous improvement and utilize data and benchmarking to drive performance improvements\, and implement best practices to enhance the organisation’s reputation. \nStaff in attendance should preferably be at middle and senior management levels in positions of influence\, able to provide guidance to employees and lead by example. \nCost per module is EC $100 per person. This will cover the two sessions of the module. All participants are expected to be actively involved. Certificates of Participation will be issued to those attending both sessions. \nInterested businesses/ individuals must register their participants to receive information on payment options and the access link to the online sessions. \nRegistration deadline for this module is Friday 3rd October\, 2025. \nTo register click the contact form below. \n\n\n\n\nName(required)\n\n	\n\n\nEmail(required)\n\n	\n\n\nWebsite\n\n	\n\n\nMessage\n\n	\n	\n		Submit		\n		\n		\n	 \nΔ
URL:https://protocolcaribbean.com/event/cto-bped-module-8-from-failing-to-flying-continuous-improvement-roadmap/
LOCATION:Via Zoom
ATTACH;FMTTYPE=image/jpeg:https://protocolcaribbean.com/wp-content/uploads/2024/10/DSC_2288a-scaled.jpg
ORGANIZER;CN="Alice%20Thomas-Roberts":MAILTO:amthomasroberts@gmail.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Grenada:20251007T170000
DTEND;TZID=America/Grenada:20251007T190000
DTSTAMP:20260410T193942
CREATED:20250520T125329Z
LAST-MODIFIED:20250520T125329Z
UID:212629-1759856400-1759863600@protocolcaribbean.com
SUMMARY:Leading From The Middle © An online evening seminar
DESCRIPTION:Protocol Caribbean will once again host its inspiring online seminar titled ‘Leading From the Middle © on Tuesday 7th October\, 2025 from 5:00 –7:00 p.m\, Atlantic Standard Time. This seminar will be hosted by Alice Thomas-Roberts\, Protocol and Etiquette Training Consultant.                                                     \nLeading From the Middle © is best suited for Supervisors\, Middle Managers and other senior personnel who mentor junior and or new staff\, and are responsible to communicate the vision of their Employer to those they supervise.  Attendees will finish this seminar understanding the skills needed to be a good leader\, knowing how to find creative ways to inspire their team members to work towards excellence and towards departmental or company goals and objectives; and moreover\, feeling more confident about their own roles and responsibilities. \nIndividuals who lead groups and organizations will also find this seminar useful in providing helpful tips to enhance their leadership and team-building skills. \nSub-topics : You as a Leader\,  Your Employer’s Mission & Vision\, Ways to Acquire Leadership Skills\, Characteristics of An Effective Leader\, Supervisory Roles & Responsibilities\, Mentoring & Influencing Skills\, Handling Difficult Communication\, Managing Team Meetings\, Motivating Your Team. \nThis is an online seminar\, and attendees will need internet access on a computer or other device. \nCost per attendee  US $40           \nTo register\, or for more information\, interested persons should complete the Contact Form below\, after which an email will be sent to them with payment options. The link to access the seminar will be made available on payment. \n\n\n\n\nName(required)\n\n	\n\n\nEmail(required)\n\n	\n\n\nWebsite\n\n	\n\n\nMessage\n\n	\n	\n		Submit		\n		\n		\n	 \nΔ
URL:https://protocolcaribbean.com/event/leading-from-the-middle-an-online-evening-seminar/
LOCATION:Via Zoom
ATTACH;FMTTYPE=image/jpeg:https://protocolcaribbean.com/wp-content/uploads/2025/05/In-Office--scaled.jpg
ORGANIZER;CN="Alice%20Thomas-Roberts":MAILTO:amthomasroberts@gmail.com
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