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X-WR-CALNAME:Protocol Caribbean
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X-WR-CALDESC:Events for Protocol Caribbean
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TZID:America/Grenada
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TZOFFSETFROM:-0400
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DTSTART:20250101T000000
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DTSTART;TZID=America/Grenada:20251009T100000
DTEND;TZID=America/Grenada:20251009T120000
DTSTAMP:20260414T115550
CREATED:20250822T162618Z
LAST-MODIFIED:20250822T162618Z
UID:212863-1760004000-1760011200@protocolcaribbean.com
SUMMARY:CTO BPED Module 8\, 2nd Session: From Failing to Flying – Continuous Improvement Roadmap
DESCRIPTION:Hospitality Assured Business Advisor with the Caribbean Tourism Organisation\, Alice Thomas-Roberts will host the second session of Module 8 of the CTO’s Business and Professional Excellence Development series on 9th October. \nThese two sessions will include the following sub-topics: Service Breakdown\, Service Recovery – Process/Policy\, Problem Solving – Tools and Techniques\, Institutionalising Solutions\, Review\, Competitive Advantage for Customer Delight and Best Practice and Benchmarking. \nAfter participating in Module 8\, participants will be able to analyse key aspects of service delivery failures to establish root causes\, use problem-solving techniques to identify innovative solutions to service breakdowns\, review the products\, services and facilities to ensure they meet customer expectations and enhance competitive advantage\, continually assess and improve on procedures\, processes and measures in place so that they meet future customer needs\, collect ideas and feedback from key stakeholders to develop solutions for continuous improvement and utilize data and benchmarking to drive performance improvements\, and implement best practices to enhance the organisation’s reputation. \nStaff in attendance should preferably be at middle and senior management levels in positions of influence\, able to provide guidance to employees and lead by example. \nCost per module is EC $100 per person. This will cover the two sessions of the module. All participants are expected to be actively involved. Certificates of Participation will be issued to those attending both sessions. \nInterested businesses/ individuals must register their participants to receive information on payment options and the access link to the online sessions. Registering for this second session will automatically register you for the first session. \nRegistration deadline for this module is Friday 3rd October\, 2025. \nTo register click the contact form below. \n\n\n\n\nName(required)\n\n	\n\n\nEmail(required)\n\n	\n\n\nWebsite\n\n	\n\n\nMessage\n\n	\n	\n		Submit		\n		\n		\n	 \nΔ
URL:https://protocolcaribbean.com/event/cto-bped-module-8-2nd-session-from-failing-to-flying-continuous-improvement-roadmap/
LOCATION:Via Zoom
ATTACH;FMTTYPE=image/jpeg:https://protocolcaribbean.com/wp-content/uploads/2024/10/DSC_2288a-scaled.jpg
ORGANIZER;CN="Alice%20Thomas-Roberts":MAILTO:amthomasroberts@gmail.com
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