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X-WR-CALNAME:Protocol Caribbean
X-ORIGINAL-URL:https://protocolcaribbean.com
X-WR-CALDESC:Events for Protocol Caribbean
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TZID:America/Grenada
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TZOFFSETFROM:-0400
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DTSTART:20260101T000000
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DTSTART;TZID=America/Grenada:20260312T173000
DTEND;TZID=America/Grenada:20260312T190000
DTSTAMP:20260405T230037
CREATED:20260106T171536Z
LAST-MODIFIED:20260106T171536Z
UID:212898-1773336600-1773342000@protocolcaribbean.com
SUMMARY:Online Course Delivering The Amazing Customer Experience ©  
DESCRIPTION:Alice Thomas-Roberts will host her popular course ‘Delivering The Amazing Customer Experience’©  in March 2026. \n‘Delivering The Amazing Customer Experience’©  is an online course consisting of 3 sessions to be held on the following days: Thursday March 5th\, Monday March 9th & Thursday 12th March\, 2026.  Each online session will start at 5:30 p.m and end at 7:00 p.m. \nSub-topics include: Understanding The Customer’s Perspective\, Connecting and Communicating\, Building Your Emotional Intelligence\, Winning Over the Difficult Customer\, Working Well With Your Team\, Projecting Your Company’s Image \nWho should attend:  \n\nEmployees who interface with customers in person\, over the phone or via the internet\nEmployees responsible to mentor & motivate new or younger staff\nSelf-employed people who want to better their customer relationship skills\n\nExpectations  \nParticipants will be expected to actively participate in the online sessions\, and to do assignments related to Customer Service and Customer Experience for discussion during the next class. \nParticipants must attend all three (3) sessions to receive their Certificates of Participation. \nCourse Fee and Payment Options:  \nThe course is valued at US $75 per person. However\, there is an early bird deadline of 27th February. Individuals paying by 27th February will pay only US$ 65. Companies/ organisations registering 3 or more participants will pay US $60 per staff member. \nThe access link for the course will be forwarded to participants’ email addresses when proof of payment or transfer is received. \nTo register\, or for information on payment options\, complete the Contact form below. \n\n\n\n\nName(required)\n\n	\n\n\nEmail(required)\n\n	\n\n\nWebsite\n\n	\n\n\nMessage\n\n	\n	\n		Submit		\n		\n		\n	 \nΔ \n\n 
URL:https://protocolcaribbean.com/event/online-course-delivering-the-amazing-customer-experience-2/
LOCATION:Googlemeet
CATEGORIES:Customer Service
ATTACH;FMTTYPE=image/jpeg:https://protocolcaribbean.com/wp-content/uploads/2026/01/DSC_2307a-scaled.jpg
ORGANIZER;CN="Alice%20Thomas-Roberts":MAILTO:amthomasroberts@gmail.com
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