Hospitality Assured Business Advisor with the Caribbean Tourism Organisation, Alice Thomas-Roberts will host Module 2 of the CTO’s Business and Professional Excellence Development series in two online sessions on 9th and 11 September, from 3:00 p.m – 5:00 p.m.

Sub-topics of these two sessions are Quality Management Principles, Organisational Culture, Customer Promise and Managing Through Change.  At the end of these sessions, participants should be able to devise ways to communicate their organisation’s culture including its values, mission and commitment to business and professional excellence, lead the organisation in developing its customer promise (if there’s none), be able to document and communicate its commitment to service excellence, and manage change that incorporates market trends and customer feedback into the business’ operations.

The aim of these two sessions is to help hospitality businesses strengthen their international competitiveness by ensuring  employees understand their organisation’s values, mission and customer promise and value how these can be incorporated into their commitment to service excellence.

Staff in attendance should preferably be middle to senior level Management who are able to pass on the guidelines and strategies learned to other staff.

Cost per module is EC $100 per person. This will cover the two sessions of the module. All participants are expected to be actively involved. Certificates of Participation will be issued to those attending both sessions.

Interested businesses/ individuals must register their participants to receive information on payment options and the access link to the online sessions.

Registration deadline for this module is Friday 5th September, 2025.

To register click the contact form below.