The busy shopping season is nearly upon us, and every business wants to capitalize on its employee/customer relations to convert visits, calls, emails and or social media messages into sales. Definitely, employee attitude, actions and reactions play a major role in this conversion, as customers have options and will go elsewhere in a heartbeat if they are not impressed. Employees must impress customers to provide exceptional service.
In this seminar, Alice Thomas-Roberts shares on 6 essentials that will help employees manage their interactions and relations with their customers, whether they communicate with them face to face, over the phone or via the internet. If you want your employees to impress your customers and to be conscious of the need to provide exceptional customer service every time, this seminar will impact them.
Date: Thursday December 3, 2020
Time: 5:30 p.m – 7:00 p.m.
The fee for this seminar is US $20 per person. Complete the Contact Form below to register your staff, yourself or for more details.