At a time when the busy shopping season is approaching, every business wants to capitalize on its employee/customer relations to convert visits, calls, emails and or social media messages into sales.

Definitely, employee attitude, actions and reactions play a major role in this conversion, as customers have options and will go elsewhere in a heartbeat if they are not impressed. Employees must understand what it takes to provide customers with exceptional service.

In this seminar, Alice Thomas-Roberts, Protocol and Etiquette Training Consultant shares six (6) essentials that will help every employee be at the “top of their game”,  whether they communicate with customers face to face, over the phone or via the internet. If you want your employees to impress your customers and to understand the essentials of customer service, this seminar will make a difference.

Date:  Thursday December 1st, 2022

Time:  5:00 p.m – 7:00 p.m.

Platform: Zoom

Cost per person US $50.00.

Note that this seminar has been postponed to a date in 2023. To express your interest for a future seminar, complete the Contact Form below.