Customer Service Essentials: Six Skills for Every Employee ©

An Evening Seminar to be hosted in St. George’s by Alice Thomas-Roberts, Personal and Professional Trainer, Facilitator and Coach. 

Customer Service Essentials is relevant for all employees, whether they interact directly or indirectly with the external customer. The seminar will also highlight how people working together must relate as internal customers.

 Date: Thursday 29 November, 2018; 5:00 pm – 7:30 p.m

Venue:  The Connection, Kirani James Blvd, St. George’s  

Cost: EC $100 per person                                                                               

Participants will leave this seminar understanding the need to Impress the Customer, Understanding the Power of Today’s Customer, how to Recognise and Handle Challenges to  Delivering Exceptional  Service, understanding the need to make efforts to Win Over the Difficult Customer, to Manage their Own Emotions, and to Work Together to Provide Exceptional Service.

A Certificate of Participation will be given.

To attend this seminar, interested Persons must register, either by completing and submitting the contact form on this page, calling 473 405 0027 or emailing alice@protocolcaribbean.com